Terms and conditions
GENERAL TERMS AND CONDITIONS
for digital products and physical goods | E-shop www.begamer.cz
These general terms and conditions (“Terms“) of HashMine s.r.o., with its registered office at Příčná 1892/4, Nové Město, 110 00 Prague 1, ID No.: 22648666, registered in the Commercial Register under file no. C 418514 kept by the Municipal Court in Prague, e-mail: info@begamer.cz, telephone number: +420 725 822 238, (“We” or “Seller“) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (“Civil Code“), the mutual rights and obligations arising in connection with or on the basis of a purchase agreement (“Agreement“) concluded through the E-shop on the website www.begamer.cz.
The provisions of these Terms are an integral part of the Agreement. The Agreement and the Terms are drawn up in the Czech language. We may unilaterally change or supplement the wording of the Terms. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms.
The Agreement is concluded remotely via the website interface www.begamer.cz, without the need for the simultaneous physical presence of the contracting parties.
If any part of the Terms contradicts what we have jointly approved as part of your purchase, this specific agreement will take precedence over the Terms.
1. CERTAIN DEFINITIONS
1.1 Price is the financial amount you will pay for the Goods.
1.2 Shipping Price is the financial amount for the delivery of Physical Goods, including packaging. For Digital Goods, the Shipping Price does not apply.
1.3 Total Price is the sum of the Price and any Shipping Price.
1.4 Gift Code is a prepaid voucher in nominal value issued in electronic form, which entitles its holder to purchase Goods on the E-shop up to the stated value. A Gift Code cannot be exchanged for cash and is valid for the period specified upon its issuance, but at least for 5 years from issuance (Section 1821 of the Civil Code).
1.5 Digital Goods are digital products – especially game keys, activation codes, digital licenses, and other digital content delivered electronically. Delivery usually takes place immediately after payment confirmation by displaying the code in the User Account or by sending it to the e-mail address. At the moment of being made available, Digital Goods are considered delivered.
1.6 VAT is value added tax according to applicable legal regulations.
1.7 E-shop is the website operated at www.begamer.cz.
1.8 Invoice is a tax document issued in accordance with the VAT Act for the Total Price.
1.9 Physical Goods are tangible products delivered via a carrier to the address specified in the Order.
1.10 Buyer-Entrepreneur is a person who purchases Goods within the scope of their business activity or within the scope of independent exercise of their profession. Consumer protection under Act No. 634/1992 Coll. does not apply to the buyer-entrepreneur.
1.11 Buyer-Consumer is a natural person who purchases Goods outside the scope of their business activity or outside the scope of independent exercise of their profession. The buyer-consumer is entitled to full protection under the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
1.12 Order is your binding proposal to conclude an Agreement for the purchase of Goods with Us.
1.13 Platform is a system operated by a third party (e.g., Steam, Epic Games Store, GOG, Battle.net, Origin, Xbox, PlayStation Network, etc.) through which the game key or digital content is activated and used.
1.14 Pre-order is an order for Digital Goods that have not yet been released. The Price is paid at the time of the Order; Digital Goods are made available no earlier than on the release date set by the publisher.
1.15 User Account is an account established on the basis of the data provided by you, allowing for the storage of entered data and Order history.
1.16 You are the person purchasing on Our E-shop, referred to by legal regulations as the buyer.
1.17 Publisher is the manufacturer or distributor of the Digital Goods, who is a third party in relation to Us and You.
1.18 Goods are everything you can buy on the E-shop, i.e., Digital Goods, Physical Goods, and Gift Codes.
1.19 Goods with digital properties are physical movable items that are connected with digital content or a digital service in a way that they could not perform their functions without it (e.g., game consoles, hardware requiring software activation). Special rules under Section 2389a et seq. of the Civil Code apply to this type of goods.
2. GENERAL PROVISIONS AND NOTICES
2.1 Purchase of Goods is only possible through the E-shop web interface.
2.2 When purchasing Goods, you are obliged to provide Us with all information correctly and truthfully.
2.3 On Our E-shop, we provide access to ratings of Goods from other consumers. We ensure the authenticity of reviews by linking ratings to specific orders.
2.4 Responsibility for use after delivery. After making the Goods available or handing them over, we are not responsible for the way you or any third party handle them. Please note that Platforms (Steam, Epic Games, etc.) have their own Terms of Service, compliance with which is your obligation towards the Platform operator – not towards Us.
2.5 Age restriction. If you are purchasing Goods subject to an age restriction (PEGI 18, etc.), you confirm that you have reached the required age or that you are making the purchase as a legal representative of a person meeting the age requirements. We are not responsible for the purchase of Goods by a person not meeting the age requirements.
3. CONCLUSION OF THE AGREEMENT
3.1 The Agreement with Us can only be concluded in the Czech language.
3.2 The Agreement is concluded remotely through the E-shop. You bear the costs of using remote communication means, and these do not differ from the basic rate for internet usage.
3.3 You create an Order on the E-shop by selecting Goods, entering identification and contact details, and choosing a payment method.
3.4 You complete the Order by pressing the ‘Order with obligation to pay’ button. Before pressing it, you must confirm your agreement with these Terms.
3.5 For Digital Goods, an explicit warning will be displayed upon completion of the Order that at the moment the digital content is made available, you lose the right to withdraw from the Agreement under Section 1837(l) of the Civil Code. Your explicit consent to this notice is a condition for completing the Order.
3.6 We will confirm your Order with a message sent to your e-mail address. The Agreement is concluded upon confirmation of the Order.
3.7 In the event that we cannot confirm the Order (Goods are not available, etc.), we will contact you and offer an alternative solution.
3.8 In the event of an obviously incorrect Price in the E-shop, we are not obliged to deliver the Goods at this Price even after confirmation of the Order. An obvious error is considered a price that does not correspond to the usual price or a price with a missing or extra digit.
3.9 If you have a User Account, you can place an Order through it. You are obliged to check the correctness of the pre-filled data.
3.10 If discount codes are available, the discount can be applied by entering the code in the appropriate field when creating the Order.
4. USER ACCOUNT
4.1 Based on registration in the E-shop, you can access your User Account.
4.2 Upon registration, you are obliged to provide all entered data correctly and truthfully and to update them in case of change.
4.3 Access to the User Account is secured by a username and password. You are obliged to maintain confidentiality regarding access data. In case of their misuse, we bear no responsibility.
4.4 The User Account is personal and you are not entitled to allow its use by third parties.
4.5 The User Account may not be available continuously due to necessary maintenance.
5. PRICE AND PAYMENT TERMS, RESERVATION OF OWNERSHIP RIGHTS
5.1 The Price is always stated in the E-shop, in the draft Order, and in the Agreement. In case of conflict, the Price stated in the draft Order shall apply.
5.2 The Total Price is stated including VAT and all statutory fees.
5.3 Reference price and discount promotions. If a discount or a crossed-out price is listed for the Goods, the reference price is the lowest price at which we offered the given Goods in the period of 30 days before the discount was provided. If the discount increases gradually, the reference price corresponds to the lowest price valid before the start of the first phase of discounting. This rule is based on Act No. 374/2022 Coll. implementing EU Directive 2019/2161 (Omnibus).
5.4 We require payment of the Total Price after the conclusion of the Agreement and before the handover or making available of the Goods. Available payment method:
a) Card online via the Stripe payment gateway. Payment processing is provided by Stripe, Inc. Payment data is protected by SSL/TLS encryption and is not stored on Our servers.
5.5 Exchange rate clause. Prices on the E-shop are listed in Czech koruna (CZK). If you choose to pay with a card held in another currency (e.g., EUR, HUF, PLN), a currency conversion will be performed by your bank or payment service provider according to its current exchange rate. We are not responsible for exchange rate differences, conversion fees, or other costs incurred on your side in connection with the currency conversion. These costs are borne in full by You.
5.6 The Invoice will be issued in electronic form after payment of the Total Price and sent to your e-mail address.
5.7 Ownership rights to the Goods pass to You only after payment of the Total Price. For Digital Goods, at the moment the code is made available; for Physical Goods, at the moment of their receipt.
6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE ITEM
6A. Digital Goods
6.1 Digital Goods (game keys, activation codes, etc.) will usually be made available immediately, at the latest within 24 hours of payment confirmation. Making available will take place by displaying the code in the User Account and/or by sending it to your e-mail address.
6.2 Delivery of Digital Goods is considered to be the moment they are made available in the User Account or sent to the e-mail address.
6.3 Limitation of liability for the Platform. We are not responsible for the non-functionality or unavailability of the third-party Platform (Steam, Epic Games, GOG, etc.) on which the Digital Goods are activated. We are also not responsible for regional restrictions of the Platform if you were warned about these restrictions in the description of the Goods.
6.4 Limitation of liability for the Publisher and service availability. After activation of the Digital Goods on the Platform, we are not responsible for the Publisher’s decisions, in particular for: (a) termination of game servers or online functions; (b) withdrawal of the game from sale or from the Platform; (c) removal of content or functions in the form of an update; (d) termination of device or operating system support. These decisions are solely within the competence of the Publisher as a third party.
6.5 Compatibility and regional restrictions. You are obliged to verify the compatibility of the Digital Goods with your device, operating system, and regional availability before purchase. The description of the Goods contains information about the platform, region, and any restrictions. Purchasing a key intended for a different region than the one you are in, and any circumvention of the Platform’s regional restrictions, is solely at your own risk and does not establish a right to a claim or a refund of the price.
6.6 Goods with digital properties (Section 2389a CC). For Goods with digital properties, we are obliged to ensure the delivery of updates for as long as can be reasonably expected, unless these are updates provided exclusively by the Publisher or the Platform. Our obligation does not apply to updates provided by the Publisher or the Platform as third parties over which we have no influence.
6.7 In the event that the purchased key or code demonstrably does not work (Platform error code) and has not yet been used, you are obliged to report this fact immediately, at the latest within 72 hours of being made available, to the e-mail reklamace@begamer.cz along with a screenshot of the error message. After this period, the functionality of the key cannot be verified.
6B. Pre-order
6.8 A Pre-order means an order for Digital Goods that have not yet been released at the time of the Order. The Pre-order Price is paid at the moment of concluding the Agreement. Digital Goods are made available no earlier than on the release date set by the Publisher.
6.9 Change of release date. The Publisher may postpone the release date. If the Digital Goods from the Pre-order are delivered with a delay of more than 30 days compared to the release date stated at the conclusion of the Agreement, you have the right to cancel the Pre-order and receive a full refund of the Price by sending a notice to info@begamer.cz.
6.10 Cancellation of release. If the Publisher completely cancels the game or digital product and we are unable to deliver the key, we will withdraw from the Agreement and refund the Price to you in full within 14 days.
6.11 Price change for Pre-order. The Pre-order Price is contractual and valid as of the date of conclusion of the Agreement. If the Publisher subsequently changes the recommended retail price, this change does not affect the Price paid by you. Similarly, if the price decreases, you are not entitled to a refund of the difference.
6.12 Pre-order content. Descriptions of bonuses and Pre-order content are based on information available from the Publisher as of the date of publication. If the Publisher changes the scope of bonus content before release, we are not responsible for this change and you do not have the right to withdraw solely for this reason.
6C. Gift Codes
6.13 The Gift Code is made available in the User Account or sent to the e-mail address of the buyer (payer) immediately after payment.
6.14 Redemption of Gift Code. The Gift Code can be redeemed by any person who enters it into the appropriate field when creating an Order. By redeeming the Gift Code, the Total Price is reduced by its nominal value.
6.15 Gift Code claims. Rights from defective performance in connection with a purchase made using a Gift Code are exercised by the person who concluded the Order through the code. A claim for a technically non-functional Gift Code (the code reports an error when entered) is exercised by the payer – the person who purchased the Gift Code.
6.16 Gift Code validity. The Gift Code is valid for at least 5 years from the date of issuance, unless a longer period is explicitly stated upon issuance. Upon expiry of the validity period, the right to redeem the Gift Code expires; the right to a refund of the unspent value does not arise.
6.17 Loss or theft of Gift Code. The Gift Code is accessible to anyone who knows it. We are not responsible for the misuse of the code by a third party after it has been made available to you. We recommend securing the code immediately after receipt and not sharing it in public places.
6.18 A Gift Code cannot be exchanged for cash, combined with another Gift Code, or split across multiple Orders.
6D. Physical Goods
6.19 Physical Goods will usually be dispatched (handed over to the carrier) within 2 business days of Order confirmation. Our obligation to send the goods is fulfilled at the moment the goods are handed over to the selected carrier. We are not responsible for subsequent delays in delivery caused exclusively by the carrier, however, the total delivery time to you usually does not exceed 5 business days.
6.20 We deliver Physical Goods to addresses within the Czech Republic and other countries that are currently listed in the E-shop interface in the ‘Shipping and Payment’ section or in the shopping cart.
6.21 After receiving the Physical Goods from the carrier, check the integrity of the packaging. Report any defects immediately to the carrier and to Us. In the event that the packaging shows signs of unauthorized handling, you are not obliged to accept the Goods from the carrier.
6.22 In the event that you violate the obligation to accept the Physical Goods, We have the right to withdraw from the Agreement or to store the Goods for a fee in the usual amount. Withdrawal does not affect the claim for payment of the Shipping Price.
6.23 The risk of damage to the Physical Goods passes to You at the moment of receipt. In case of non-receipt, it passes to You at the moment when you had the opportunity to receive the Goods, but receipt did not occur on your part.
6.24 In the event that the Physical Goods are delivered repeatedly or in another way due to reasons on your side, you are obliged to pay Us the costs associated therewith.
7. RIGHTS FROM DEFECTIVE PERFORMANCE AND CLAIMS PROCEDURE
7A. Digital Goods – specific rules
7.1 We guarantee that at the moment of being made available, the Digital Goods are functional and correspond to the description in the E-shop – correct platform, region, and product type.
7.2 The right from defective performance for Digital Goods can be exercised exclusively in the event that:
a) the key or code is marked as invalid or already used upon activation on the Platform;
b) the made available Digital Goods obviously do not correspond to the ordered product (different game, different platform, different region).
7.3 The right from defective performance for Digital Goods does not arise if:
a) the key was successfully activated and appears as active in the Platform library;
b) the problem lies in the unavailability or error of a third-party Platform;
c) the purchased Goods are incompatible with your region or device, which you were warned about in the description;
d) the key was activated, but the game or content does not meet your subjective expectations (it is not a defect in the sense of the law);
e) the Publisher or Platform terminated the operation of game servers, online functions, or withdrew the product from sale after its successful activation.
7.4 A claim for Digital Goods must be made at the latest within 72 hours of being made available by sending it to reklamace@begamer.cz with proof of purchase and a screenshot of the error state on the Platform.
7B. Physical Goods and Goods with digital properties
7.5 We guarantee that at the time of transfer of the risk of damage, the Physical Goods are without defects – they correspond to the agreed description, type, quantity, quality, functionality, and other agreed properties, and are delivered with accessories and instructions for use.
7.6 Rights and obligations from defective performance of Physical Goods are governed by Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.
7.7 For Goods with digital properties (Section 2389a CC), we are responsible for defects in the digital component to the extent specified by law. We are only responsible for defects in the digital component caused by a third party (Publisher, Platform) if we knew or should have known about their existence.
7.8 Report a defect in Physical Goods by sending an e-mail to reklamace@begamer.cz or by letter to Our registered office. A sample form can be used for the claim – Annex No. 1 to these Terms.
7.9 If the Physical Goods have a defect, you have the right to have the defect removed by delivery of new Goods or by repair; if this is not possible, then to a reasonable discount or withdrawal from the Agreement.
7.10 We will settle the claim within 30 days of receipt. After the vain expiry of the period, you may withdraw from the Agreement or request a reasonable discount.
7.11 If the claim is justified, you are entitled to reimbursement of purposefully incurred costs, which you are obliged to prove (receipts, confirmation of shipping price).
7.12 If you are a buyer-entrepreneur, you are obliged to report the defect without undue delay, at the latest within three days of receipt of the Goods, and you have the right to claim a defect for a period of 12 months from receipt.
7.13 If you are a buyer-consumer, you have the right to claim a defect in Physical Goods within 24 months of receipt, in accordance with the Civil Code.
8. WITHDRAWAL FROM THE AGREEMENT
8A. Digital Goods – exception to the right of withdrawal
8.1 You acknowledge and explicitly agree that in accordance with Section 1837(l) of the Civil Code you do not have the right to withdraw from the Agreement for the delivery of Digital Goods if the performance was started with your explicit consent and before the expiry of the 14-day withdrawal period. You confirm your consent by checking the appropriate box when completing the Order.
8.2 After the Digital Goods have been made available, it is not possible to withdraw from the Agreement, unless the Digital Goods are defective according to Art. 7A of these Terms.
8B. Pre-order – right of withdrawal
8.3 For a Pre-order, you have the right to withdraw from the Agreement until the moment the key is made available, i.e., until the release of the game. After the key is made available, Art. 8.1 and 8.2 of these Terms shall apply.
8.4 Furthermore, you have the right to withdraw from the Pre-order Agreement if:
a) the release date was postponed by more than 30 days compared to the date stated at the conclusion of the Agreement (Art. 6.9);
b) the release was completely cancelled by the Publisher (Art. 6.10).
8.5 In the event of withdrawal from the Pre-order Agreement, we will refund the Price to you within 14 days of delivery of the withdrawal notice.
8C. Physical Goods – right of withdrawal (14 days)
8.6 If you are a buyer-consumer purchasing Physical Goods, you have the right, in accordance with Section 1829 of the Civil Code, to withdraw from the Agreement without giving a reason within 14 days of receipt of the Physical Goods. In the case of multiple items, the period begins to run on the day of delivery of the last item.
8.7 You may withdraw from the Agreement regarding Physical Goods in any demonstrable way (by e-mail or letter to Our addresses). A sample form can be used for withdrawal – Annex No. 2. 2.
8.8 The withdrawal period is considered maintained if you send Us the withdrawal notice during its course.
8.9 In the event of withdrawal from the Agreement, you are obliged to send the Physical Goods to Us within 14 days. You bear the return costs, except in the case where the breach of the Agreement occurred on Our side.
8.10 In the event of withdrawal from the Agreement, the Price will be returned to you within 14 days to the account from which it was credited. The refund will take place only after receipt of the Physical Goods or after proof of their dispatch.
8.11 You are responsible for the reduction in the value of the Physical Goods caused by handling beyond what is necessary to familiarize yourself with the nature, properties, and functionality of the Goods.
8D. Withdrawal by the Seller
8.12 We are entitled to withdraw from the Agreement at any time before delivery or making available of the Goods if there are objective reasons why the Goods cannot be delivered (especially reasons on the side of the Publisher or distributor). Furthermore, we are entitled to withdraw if it is obvious that you intentionally provided incorrect information in the Order or if it is an attempt at fraud or an unauthorized chargeback.
8.13 If you are purchasing as a buyer-entrepreneur, we are entitled to withdraw from the Agreement at any time, even without giving a reason.
9. PROTECTION AGAINST FRAUD AND UNAUTHORIZED PAYMENT DISPUTES
9.1 In the event that you file an unauthorized chargeback request through your bank or payment service provider, while the Goods were duly delivered or made available to you and were not defective, we are entitled to:
a) block your User Account and refuse future orders;
b) claim the resulting damage, including chargeback fees, through legal channels.
9.2 All transactions are recorded. In case of disputes, we are able to document the delivery or making available of the Goods to the relevant authorities and the Stripe payment gateway.
9.3 Purchased game keys are recorded. In case of proven misuse of a key, we reserve the right to report this information to the Publisher or relevant authorities.
10. CONSUMER DISPUTE RESOLUTION
10.1 We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826(1)(e) of the Civil Code.
10.2 We handle consumer complaints via the e-mail info@begamer.cz. We will inform you about the settlement of the complaint at your e-mail address.
10.3 The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, ID: 000 20 869, www.coi.cz, is competent for the out-of-court settlement of disputes from the Agreement. The online dispute resolution platform (http://ec.europa.eu/consumers/odr) can be used to resolve disputes concluded by electronic means.
10.4 The European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, www.evropskyspotrebitel.cz, is the contact point under EU Regulation No. 524/2013 on online dispute resolution for consumer disputes.
11. PERSONAL DATA PROTECTION (GDPR)
11.1 Processing of personal data takes place in accordance with Regulation (EU) No. 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll., on the Processing of Personal Data.
11.2 Detailed information on the processing of personal data, your rights, and ways to exercise them is contained in the Privacy Policy available at https://begamer.cz/ochrana-osobnich-udaju/. We recommend familiarizing yourself with them before purchasing.
11.3 Payment data is processed exclusively by the Stripe, Inc. payment gateway. We do not have access to your payment card number or other sensitive payment data.
11.4 If you enter your e-mail address into the order form, even if you do not complete the order, we are entitled to contact you based on legitimate interest (Art. 6(1)(f) GDPR) with a reminder of the incomplete order, for a maximum of 30 days from entering the e-mail address.
12. FINAL PROVISIONS
12.1 If the legal relationship contains an international element, it is governed by the law of the Czech Republic. If you are a buyer-consumer, this does not affect your rights arising from the legal regulations of your country of residence, if they provide you with higher protection than Czech law.
12.2 All correspondence is delivered by e-mail. Our e-mail address is info@begamer.cz. We deliver your correspondence to the e-mail address specified in the Agreement.
12.3 The Agreement can only be changed by written agreement. We are entitled to unilaterally change the Terms; the change does not affect already concluded Agreements. We will inform you about the change by e-mail at least 14 days before its effectiveness.
12.4 In the event of force majeure (natural disaster, pandemic, operational failures, subcontractor outages, etc.), we are not responsible for damage caused as a result of these events. If the state of force majeure lasts longer than 10 days, both We and You have the right to withdraw from the Agreement.
12.5 If any provision of these Terms is invalid or ineffective, the other provisions remain in force. Instead of the invalid provision, a provision whose meaning comes closest to it shall apply.
12.6 An annex to the Terms is a sample form for a claim (Annex No. 1) and a sample form for withdrawal from the Agreement (Annex No. 2).
12.7 The Agreement, including the Terms, is archived in electronic form by Us. You will always receive the Order confirmation and these Terms by e-mail. We recommend saving these documents.
12.8 These Terms take effect on March 15, 2026.